|
 CTS
is committed to the challenge of providing the highest quality technical
staff with a strong work ethic to provide dedicated support directly at
our customer’s location. We recognize that each client has unique conditions
that require a combination of skills and select experience in order to
provide the best possible support. CTS has excelled in attracting, and
retaining, personnel who have a demonstrated ability of performing at
a high technical level. Interpersonal skills have also been a notable
characteristic of our on-site support staff. Therefore, we are able to
provide professionals who know their job and can communicate and relate
effectively to our client’s staff as well as management.
Our Team:
Excels in providing solutions in desktop support, hardware and
software integration, and applications development
Fully understands the operation and management of LANs and WANs and
the requirements for intranet support
Leads in the field of database design and integration of computer
systems
Our Support Plans:
| Description |
PLATINUM |
GOLD |
BRONZE |
BASIC |
| Monthly
included on-site hours |
20
($65.00p/h) |
10
($70.00p/h) |
5
($75.00p/h) |
$85.00p/h
(as needed) |
| Emergency
4-hour on-site response |
4 |
2 per month |
1 per month |
None |
| Additional
service hourly rate (over monthly included) |
$65/hr |
$75/hr |
$85/hr |
$85/hr |
| After-hours
/ weekend support |
Yes |
Yes |
Yes |
Yes |
| Toll free
Help Desk remote support |
$55/hr |
$65/hr |
$75/hr |
contact us |
| 7x24
remote network monitoring |
Included |
$100/month
(optional) |
$200/month
(optional) |
None |
| Travel charges |
None |
None |
None |
Yes |
| Preventive
server software updates, fixes, service packs, emergency technical
bulletins |
Yes |
Yes |
Yes |
No |
4662 Commercial Way
Spring Hill, FL 34607 |
Voice:
352-592-9936 |
Fax:
352-592-9739 |
E-Mail:
support@ctsfla.com |
|
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Service Spotlight |
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Maximize
your IT dollar and minimize down time with CIS's DEDICTATED
Support Programs.
Call for Details
|
Supported vendors
Supported technology areas
 Windows 2000/XP
Windows Server 2003
Exchange Server 2003
SQL Server 2000
PC application support
Server management
Electronic mail
Network backup
Security and anti-virus
Network infrastructure
(routers, switches, hubs,
cabling, etc.)
System administration
Hardware support
Software distribution
Asset management
Remote access
Critical application
support (database,
accounting systems,
membership systems,
etc.)
Web site support
Internet access support
New user support
Software licensing
and assurance
Training
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