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E-Mail:

There are 2 ways to retrieve your E-Mail

1. Via Outlook, Outlook Express, or other mail client

We've put some instructions together here for configuring your E-Mail client. These are for Microsoft Outlook and Outlook Express, however the information provided will work with any client.
Click here for the instructions.

 

2. Via the Internet, from any internet-connected computer

Visit: http://mail.ctsfla.com, or http://mail.yourdomain.com (replace yourdomain.com with your domain)

Log in with your FULL E-Mail address and password

If you do not recall your password, please call CTS for help

 

Things to consider when creating E-Mail addresses for your company / domain:

There are several options – here are some ideas –

Simply use the first name:

joe@yourdomain.com

Use first initial last name:

jschmoe@yourdomain.com

Use first initial, a dot, and last name:

j.schmoe@yourdomain.com

Things to think about:

• If the address is for a “position,” such as a receptionist, and there is a chance that person may leave and be replaced by someone else, use a generic address, such as receptionist@yourdomain.com – adding/changing E-Mail addresses based on personal names in those situations can become cumbersome.
• It is possible to have multiple aliases for one name. For example, a doctor may want to have drschmoe@yourdomain.com, but we can also configure dr@yourdomain.com, radiologist@yourdomain.com, etc. to funnel into the primary mailbox.
• It is possible to have multiple E-Mail accounts configured per computer

FAQ's

Q: Can I retrieve messages from multiple computers?

A: Yes. There are settings within your E-Mail client that will allow you to retrieve your E-Mail messages from multiple computers. Note that all computers must be set the same way.
For Outlook Express: click Tools->Accounts; select your account hosted with CTS, and click "Properties"; click the Advanced tab (follow "For both:" below)

For Outlook: click Tools->E-Mail Accounts->View or change existing e-mail accounts; select your account hosted with CTS, and click "Change"; click the "More Settings" button; choose the "Advanced" tab

For both: Under Delivery, check the box next to 'Leave a copy of messages on server'. We suggest selecting the option for 'Remove from server after ___ days' and selecting 30, and also selecting the option for 'Remove from server when deleted from Deleted Items'. Click apply, OK, and close.

Q: Will I see exactly the same thing from my webmail that I see on my desktop?

A: No. Your desktop E-Mail is a localized copy of your E-mail. The software also gives you the ability to create subfolders, address lists, etc., and these are not synchronized with the E-Mail server. Our suggested is to use your desktop-based E-Mail client when at home or the office, but when traveling, check your mail via the Internet to see any new messages.

Something not covered here? E-Mail Bill!